Frequent Questions and Answers

Q: Do you encrypt the hard drive?
A: This is up to you, and we recommend hard drive encryption for all ThinkPads. When placing an order, you will have the opportunity to specify whether or not you want hard drive encryption. If we do encrypt your hard drive, we will provide a default encryption password to you that you will need to use when booting your computer. We will also provide instructions for adding a new password and removing the default password we created.

Q: How will you partition the hard drive?
A:
This, too, is up to you. When placing an order, you will have the opportunity to specify how you would like the hard drive partitioned in your computer.

Q: I’m a new Linux user. What if I don’t know how I want the hard drive partitioned?
A: When presenting the question about how to partition the hard drive, the input box will be pre-populated with our default partition scheme. This works perfectly well for almost all users and you can just leave it at the defaults we recommend.

Q: Will hardware item X (X = external video, wireless, audio, input device, etc.) work in my computer with the operating system I selected?
A: Yes. We perform a rigorous hardware test suite in every computer for every operating system we offer to ensure all hardware works as expected. We will include a hard copy of the test results in the box with your computer. Sample items include:

  • Wireless data transfer speed and integrity

  • Wired data transfer speed and integrity (if applicable)

  • Onboard audio input / output

  • Headset audio input / output

  • Camera, ensure fully functional

  • External video, ensure fully functional

  • Keyboard multimedia buttons, ensure fully functional

  • Touchpad, ensuring fully functional and settings are user-configurable

  • TrackPoint, ensuring fully functional and settings are user-configurable

  • Hard drive, ensure partition alignment is optimal and speeds are as expected

  • Touch screen and stylus, ensure fully functional and aligned (if applicable)

  • USB ports, ensure fully functional and data transfer speeds are as expected

  • Card reader, ensure fully functional and data transfer speeds are as expected

  • Suspend, ensure suspend and resume work in every possible way to suspend