Terms & Conditions
Terms of Sale
Your total price for product, services, and freight will be stated on your invoice. Specifications may change due to component availability, and prices and configurations are subject to change without notice or obligation prior to acceptance of your order. LAC Portland reserves the right to substitute parts of equal or greater value and function. Any existing or new taxes or fees charged by any governmental authority will be added to your invoice.
Shipment & Receipt
LAC Portland will arrange shipment of the product from the shipping point of origin, Sherwood, OR, to your address using the insured United Parcel Service method you choose. All outbound shipping fees will be paid by the customer and will appear as a line item on the sales invoice. Title to the product passes to you upon delivery to the carrier (UPS), and with that the risk of loss.
You must examine the product when you receive it. If any item is damaged or missing, you must notify LAC Portland promptly. LAC Portland will not consider any claim for damaged or missing items more than thirty days from the delivery date.
We do offer a thirty day, 100% satisfaction guarantee on all computers. We recommend that you keep the original packaging materials for the first thirty days after receipt in case you decide to return your computer.
LAC Portland will accept returns within thirty days of original product shipment date. There is a 5% restocking fee for returned systems that are deemed fully functional by LAC Portland technicians. The customer is responsible for return freight. All returns must be accompanied by an RMA number. Failure to obtain an RMA number prior to returning a computer could result in delays processing your return.
Product Limited Warranty
LAC Portland warrants to the customer that the product will be free from defects in materials and/or workmanship. Lenovo ThinkPad, ThinkCentre, and ThinkStation parts and labor are covered for up to 5 years year from the date of shipment, to be determined by the customer at the time of purchase. Lenovo Thinkpad, ThinkCentre, ThinkStation, and Clearance systems warranty period will be indicated on the purchase invoice. Extended warranty plans are available for all systems including Clearance systems, adding up to an additional 4 years to the coverage period. Extended warranty plans do not extend the basic coverage for laptop batteries (1 year for laptop batteries).
Dead Pixel Policy
LAC Portland follows the Lenovo dead pixel policy for ThinkPad LCD panels.
Damage caused by failure to provide a suitable installation or operating environment for the product.
Damage caused by improper maintenance of or failure to maintain the product.
Damage caused by impact with other objects, dropping, falls, spilled liquids, or immersion in liquids.
Damage caused by a power surge or by a disaster such as fire, flood, wind, earthquake, or lightning.
Damage caused by unauthorized attachments, alterations, or modifications.
Damage caused by the use of the product for purposes other than those for which it is customarily used.
Damage caused by any other abuse, misuse, mishandling, or misapplication.
Accessories or other products or services of companies other than LAC Portland.
Damage caused by programs, data, viruses, or other files.
Damage resulting from failure to back up data or other files.